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Delivery
As an online store, we provide fast and secure delivery within Egypt (and internationally in the future).
Delivery usually takes 2 to 5 business days depending on your location.
We only work with trusted shipping companies to ensure your order arrives in the best condition.
Returns & Exchanges
You can return or exchange any product within 14 days of receiving it, provided it is unused and in its original packaging.
For hygiene and quality reasons, opened or used products cannot be returned (except in cases of defect or damage).
If you receive a damaged or defective product, we will cover all return or exchange costs.
To initiate a return or exchange request, please contact our customer service team via email or through the contact form on the Contact Us page.
Help
Our customer service team is always here to help you:
📩 support@nodivia.com
We aim to respond to all inquiries within 24 business hours.