{"id":187,"date":"2024-06-10T08:15:37","date_gmt":"2024-06-10T08:15:37","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=187"},"modified":"2025-08-27T20:52:55","modified_gmt":"2025-08-27T20:52:55","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/nodivia.com\/en\/returns-exchanges\/","title":{"rendered":"Exchanges &amp; Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"187\" class=\"elementor elementor-187\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaabcab e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"aaabcab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ee3b70b e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"3ee3b70b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f577fa e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"19f577fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19fbdc79 elementor-widget elementor-widget-ecomus-heading\" data-id=\"19fbdc79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tDelivery\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c13b0b3 elementor-widget elementor-widget-text-editor\" data-id=\"c13b0b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"294\" data-end=\"581\"><li data-start=\"294\" data-end=\"401\"><ul><li data-start=\"104\" data-end=\"180\"><p data-start=\"106\" data-end=\"180\">As an online store, we provide fast and secure delivery within Egypt (and internationally in the future).<\/p><\/li><li data-start=\"181\" data-end=\"240\"><p data-start=\"183\" data-end=\"240\" class=\"translation-block\">Delivery usually takes <strong data-start=\"207\" data-end=\"227\">2 to 5 business days<\/strong> depending on your location.<\/p><\/li><li data-start=\"241\" data-end=\"305\"><p data-start=\"243\" data-end=\"305\">We only work with trusted shipping companies to ensure your order arrives in the best condition.<\/p><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49542d9c e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"49542d9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa79ce2 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"aa79ce2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ba4d963 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"ba4d963\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12faba0 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"12faba0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f855a2a elementor-widget elementor-widget-ecomus-heading\" data-id=\"f855a2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tReturns &amp; Exchanges\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d186d elementor-widget elementor-widget-text-editor\" data-id=\"c8d186d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"616\" data-end=\"1077\"><li data-start=\"616\" data-end=\"747\"><ul><li data-start=\"333\" data-end=\"442\"><p data-start=\"335\" data-end=\"442\" class=\"translation-block\">You can return or exchange any product within <strong>14 days<\/strong> of receiving it, provided it is unused and in its original packaging.<\/p><\/li><li data-start=\"443\" data-end=\"556\"><p data-start=\"445\" data-end=\"556\">For hygiene and quality reasons, opened or used products cannot be returned (except in cases of defect or damage).<\/p><\/li><li data-start=\"557\" data-end=\"636\"><p data-start=\"559\" data-end=\"636\">If you receive a damaged or defective product, we will cover all return or exchange costs.<\/p><\/li><li data-start=\"637\" data-end=\"773\"><p data-start=\"639\" data-end=\"773\" class=\"translation-block\">To initiate a return or exchange request, please contact our customer service team via email or through the contact form on the <strong>Contact Us<\/strong> page.<\/p><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9741542 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"9741542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd4ff88 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"cd4ff88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-43b4fb2 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"43b4fb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-853fec1 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"853fec1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd1eca3 elementor-widget elementor-widget-ecomus-heading\" data-id=\"dd1eca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tHelp\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f3b351 elementor-widget elementor-widget-text-editor\" data-id=\"1f3b351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1107\" data-end=\"1161\">Our customer service team is always here to help you:<br data-start=\"833\" data-end=\"836\" \/>\ud83d\udce9 <strong data-start=\"839\" data-end=\"862\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"841\" data-end=\"860\">support@nodivia.com<\/a><\/strong><br data-start=\"862\" data-end=\"865\" \/>We aim to respond to all inquiries within <strong data-start=\"901\" data-end=\"916\">24 business hours<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5a54bc e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"b5a54bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0643\u0645\u062a\u062c\u0631 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0646\u0648\u0641\u0631 \u062e\u062f\u0645\u0629 \u062a\u0648\u0635\u064a\u0644 \u0633\u0631\u064a\u0639\u0629 \u0648\u0622\u0645\u0646\u0629 \u062f\u0627\u062e\u0644 \u0645\u0635\u0631 (\u0648\u0645\u0633\u062a\u0642\u0628\u0644\u0627\u064b \u062f\u0648\u0644\u064a\u064b\u0627). \u0639\u0627\u062f\u0629\u064b \u064a\u0633\u062a\u063a\u0631\u0642 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0645\u0646 2 \u0625\u0644\u0649 5 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644 \u062d\u0633\u0628 \u0645\u0648\u0642\u0639\u0643. \u0646\u062a\u0639\u0627\u0648\u0646 \u0641\u0642\u0637 \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0634\u062d\u0646 \u0645\u0648\u062b\u0648\u0642\u0629 \u0644\u0636\u0645\u0627\u0646 \u0648\u0635\u0648\u0644 \u0637\u0644\u0628\u0643 \u0641\u064a \u0623\u0641\u0636\u0644 \u062d\u0627\u0644\u0629. \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0623\u0648 \u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u064a \u0645\u0646\u062a\u062c \u062e\u0644\u0627\u0644 14 \u064a\u0648\u0645\u064b\u0627 \u0645\u0646 \u0627\u0633\u062a\u0644\u0627\u0645\u0647\u060c \u0628\u0634\u0631\u0637 \u0623\u0646 \u064a\u0643\u0648\u0646 \u063a\u064a\u0631 \u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0641\u064a \u0639\u0628\u0648\u062a\u0647 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-187","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nodivia.com\/en\/wp-json\/wp\/v2\/pages\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nodivia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nodivia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nodivia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nodivia.com\/en\/wp-json\/wp\/v2\/comments?post=187"}],"version-history":[{"count":7,"href":"https:\/\/nodivia.com\/en\/wp-json\/wp\/v2\/pages\/187\/revisions"}],"predecessor-version":[{"id":7575,"href":"https:\/\/nodivia.com\/en\/wp-json\/wp\/v2\/pages\/187\/revisions\/7575"}],"wp:attachment":[{"href":"https:\/\/nodivia.com\/en\/wp-json\/wp\/v2\/media?parent=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}